From questions to action in four steps
We've refined our process over 15 years and thousands of surveys. Here's what working with EngagePulse looks like.
Discovery & Design
We start by understanding what you need to learn. What decisions are you trying to make? What's happening in your organisation? This shapes every question we ask.
Survey Setup
We configure your survey, set up demographics for segmentation, and prepare communications. You review everything before launch—no surprises.
Launch & Monitor
The survey goes live. We monitor participation in real time and send strategic reminders. You watch results come in through your live dashboard.
Insights & Action
Within 48 hours of close, you receive your full results package. We walk you through findings and help you plan what comes next.
Typical timeline
Week 1-2: Discovery, question design, setup
Week 3-4: Survey live (typically 2-3 weeks)
Week 5: Results delivery and debrief
For pulse surveys, the cycle is much faster—often just a few days from setup to results.
Everything you need, nothing you don't
Our packages are designed to be comprehensive without unnecessary complexity.
Custom Survey Design
Questions tailored to your organisation's context, strategic priorities, and the decisions you need to make. Not a one-size-fits-all template.
Live Dashboard
Interactive reporting that lets you explore your data. Filter by any demographic, compare groups, and drill into the details that matter.
Benchmarking
Compare your results against South African industry benchmarks. Understand whether your scores are strong, average, or need attention.
Comment Analysis
AI-powered sentiment analysis with human quality review. We read every open-ended response and surface themes, insights, and key verbatims.
Manager Reports
Team-level reports that give managers the insights they need to have meaningful conversations with their people.
Dedicated Support
A named project manager who knows your organisation and is available throughout the process. Not a call centre—a real partner.
Go deeper when you need to
Some organisations want additional support to turn results into action. We offer facilitation and consulting services for those who need more hands-on help.
- Executive presentation — We present findings directly to your leadership team, answering questions and providing context
- Action planning workshops — Facilitated sessions to help teams prioritize and plan their response to results
- Manager training — Brief leaders on how to interpret their reports and have productive conversations with their teams
- Follow-up pulse design — Create targeted pulse surveys to track progress on specific action items
Frequently asked questions
How do you ensure anonymity?
We use minimum response thresholds (typically 5+ respondents) for any data cut. We don't track IP addresses or device IDs. We're transparent with employees about exactly how their data is protected.
What participation rate can we expect?
Our average is 82%. We achieve this through trusted anonymity, mobile-friendly design, strategic communication, and targeted reminders. Most organisations see significant improvement over their previous surveys.
How long should our survey run?
Typically 2-3 weeks for engagement surveys. Shorter windows can work for smaller organisations or pulse surveys. We'll recommend the right duration based on your organisation's size and structure.
Can we compare year-over-year?
Absolutely. We maintain consistent question wording and scoring to enable meaningful trend analysis. See how you've improved (or not) on specific dimensions over time.
What languages do you support?
English, Afrikaans, Zulu, Xhosa, and other South African languages. Employees complete the survey in their preferred language, and all responses are analysed consistently.
How is pricing structured?
Pricing is based on organisation size and survey scope. We'll provide a clear quote after understanding your needs—no hidden fees or surprise charges.
Ready to see it in action?
Book a demo and we'll walk you through exactly how EngagePulse would work for your organisation.
Book a Demo